NWI software rescue · Northwest Indiana
Business software down?
If broken software is stopping your business, let's figure out what failed.
Payments failing. Orders not syncing. Applications crashing. Databases unavailable. Integrations broken.
I'm Max Hastings, an independent software engineer based in Highland, Indiana. I investigate and stabilize serious software failures for businesses throughout Northwest Indiana, Chicagoland and, when appropriate, remotely.
Call / leave voicemail · 219-629-9303
If I don't answer an unknown call, leave your company, what's broken and your callback number. I return urgent business calls as quickly as I can.
219-629-9303 · when available, usually minutes to a few hours
Start with the facts. If it's outside my lane, I'll tell you quickly.
Billable troubleshooting begins only after you approve the engagement.
Start with the symptom
What broke?
Choose the description that sounds closest. You can also text a plain-English summary and let Max help locate the technical layer.
Customers can't pay
Checkout, payment callbacks or order creation stopped working.
App or internal system down
A business application is crashing, unavailable or throwing errors.
Website or web app down
Customers cannot reach a revenue-critical workflow.
Systems stopped syncing
Orders, inventory, ERP, CRM or EDI data is stuck.
Database problem
The database is unavailable, corrupted or taking production down.
Automation stopped
A scheduled job, worker, batch or pipeline quietly failed.
Old / abandoned software
The system broke and the original developer is gone.
IT team needs application help
The network is fine. The failure is inside the software.
A calm path through a bad day
Restore operations first. Explain the cause afterward.
The first conversation is about impact, timing and what changed. Then I help you decide whether a focused investigation makes sense.
Text, call or send the short version
Tell Max what worked before, what is failing now and what the business cannot do.
Quick triage
He asks a few focused questions and says plainly if the issue appears outside his lane.
Agree before billable work
If the incident looks like something he can investigate, scope and pricing are discussed first.
Investigate and stabilize
Max works through the application, database, integration or production failure and hands off what was learned.
Emergency contact
Describe what broke.
Tell me what worked before, what is not working now and how it is affecting the business.
Start with the facts
Need someone to investigate the software layer?
Text the symptom. You do not need to know whether the answer is in the app, database, server or integration before reaching out.